Responsible Gambling

At Casino 28 Mars, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players in Australia. We believe that gambling should always be a form of entertainment, never a way to make money or escape personal problems. Our Responsible Gambling policy is designed to help you stay in control and enjoy your experience responsibly.

Our Commitment

Casino 28 Mars operates in full compliance with Australian gambling regulations and is dedicated to promoting responsible gambling practices. We actively support initiatives that protect vulnerable individuals, including minors and those at risk of problem gambling. Our team is trained to identify signs of problem gambling and to provide appropriate assistance when needed.

Know the Signs of Problem Gambling

Problem gambling can affect anyone. It is important to recognise the warning signs early. You may have a gambling problem if you:

Spend more money or time gambling than you can afford
Find it difficult to stop or cut back on gambling
Gamble to escape stress, anxiety, or personal problems
Lie to family or friends about your gambling habits
Borrow money or sell possessions to fund gambling
Feel irritable or restless when trying to reduce gambling
Chase losses in an attempt to win back money
Neglect work, family, or other responsibilities due to gambling

Tools to Help You Stay in Control

We provide a range of tools to help you manage your gambling activity. You can access these tools at any time through your account settings or by contacting our support team.

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period.

Session Time Limits

Set a maximum amount of time you wish to spend gambling in a single session. You will receive a notification when your session limit is approaching.

Loss Limits

Define the maximum amount you are willing to lose over a set period. This helps prevent chasing losses and keeps your gambling within a budget you are comfortable with.

Reality Checks

Enable regular pop-up reminders that show how long you have been playing and how much you have spent during your current session.

Self-Exclusion

If you feel you need a break from gambling, you can self-exclude from Casino 28 Mars for a period of your choosing — from 30 days up to a permanent exclusion. During this period, you will not be able to access your account or receive any promotional communications from us. To request self-exclusion, please contact our support team at [email protected].

Account Cooling-Off Period

You can request a temporary cooling-off period of 24 hours, 48 hours, or 7 days. During this time, your account will be suspended and you will not be able to log in or place any bets.

Protection of Minors

Casino 28 Mars strictly prohibits gambling by anyone under the age of 18. We conduct thorough age verification checks during the registration process and reserve the right to request additional documentation at any time. If we suspect that a minor has registered or is using an account, we will immediately suspend that account pending investigation.

We strongly encourage parents and guardians to use parental control software to prevent minors from accessing online gambling sites. The following tools can help:

Support and Resources in Australia

If you or someone you know is struggling with problem gambling, free and confidential help is available. We encourage all players to reach out to the following Australian support services:

Gambling Help Online — Available 24/7 for free counselling and support.
Website: www.gamblinghelponline.org.au
Phone: 1800 858 858
Lifeline Australia — Crisis support and suicide prevention.
Website: www.lifeline.org.au
Phone: 13 11 14
Beyond Blue — Mental health support and resources.
Website: www.beyondblue.org.au
Phone: 1300 22 4636
MensLine Australia — Support for men experiencing emotional difficulties.
Website: www.mensline.org.au
Phone: 1300 78 99 78
National Debt Helpline — Free financial counselling for those affected by gambling-related debt.
Website: www.ndh.org.au
Phone: 1800 007 007

Responsible Gambling Tips

Always gamble for entertainment, not as a source of income
Set a budget before you start and stick to it
Never gamble with money you cannot afford to lose
Take regular breaks and do not gamble for extended periods
Do not gamble when you are upset, stressed, or under the influence of alcohol or drugs
Balance gambling with other leisure activities
Keep track of the time and money you spend gambling
Do not chase your losses

Contact Us

If you have any questions about our Responsible Gambling tools or need assistance, our dedicated support team is available 24 hours a day, 7 days a week.

Email: [email protected]
Live Chat: Available directly on our website

This Responsible Gambling page was last updated on 1 June 2026.